Answered By: Jessica Hornbuckle
Last Updated: Jan 23, 2017     Views: 63

Yes, you can request refunds for print jobs that failed to print. Here's how:

1. At the computer where the document failed to print, click the Details link.

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2. Log in with your AD (active directory) credentials.

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3. Click on "Recent Print Jobs" to see your recent activity on any networked campus printer.

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4. Locate the print job for the correct date, time, and location and click "request refund" on the right.

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5. Fill out the refund request form and click Send.  Your request will be reviewed by the campus Papercut administrator and approved if appropriate.

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