Answered By: Jessica Hornbuckle
Last Updated: Jan 23, 2018     Views: 106

Yes, you can request refunds for print jobs that failed to print. Here's how:

1. At the computer where the document failed to print, click the Details link. Or access PaperCut via print.berry.edu

PaperCut

2. Log in with your AD (active directory) credentials.

PaperCut Login using your Berry Active Directory

3. Click on "Recent Print Jobs" to see your recent activity on any networked campus printer.

PaperCut Summary

4. Locate the print job for the correct date, time, and location and click "request refund" on the right.

PaperCut Select print job

5. Fill out the refund request form and click Send.  Your request will be reviewed by the campus Papercut administrator and approved if appropriate.

PaperCut Fill out refund request form